Verzendbeleid
Last updated: June 2026
At Vasuba, we aim to process and deliver your order as quickly and efficiently as possible. Please review the information below regarding our shipping procedures.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully received.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During periods of high demand, processing times may be slightly extended.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and order value. Any applicable shipping fees will be displayed before payment is completed.
Tracking Information
When available, tracking information will be sent to the email address provided during checkout once your order has been shipped.
Delays
While we strive to meet all estimated delivery times, delays may occur due to factors outside our control, including:
- Customs inspections
- Carrier disruptions
- Severe weather conditions
- Public holidays
- High shipping volumes
Vasuba is not liable for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been shipped, Vasuba cannot guarantee successful delivery and may not be able to issue a refund or replacement.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
To assist with an investigation, we may request:
- Order number
- Photos of damaged items or packaging
- Any relevant delivery information
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Delivery Confirmation
Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer. Customers should ensure a secure delivery location is available.
Contact Us
For shipping-related questions, please contact us at:
Email: info@vasuba.com
We will respond as quickly as possible to assist you.